Customer expectations today are a moving target—and keeping up without losing control of your costs is a real challenge. We help brands identify multiple levers to increase operational efficiency without sacrificing CX. Start by moving consumers away from high-cost channels and onto the ones you can optimize more easily, like asynchronous messaging—the rising star of customer engagement. From dynamic IVR tools to AI-powered agent assistance, we design our CX solutions for flexibility, adaptability, and scalability. Our build once, deploy anywhere model extends the value of your investment and our established contact centers get you to market faster.
Lots of AI vendors talk about digital transformation and increased efficiency, but few truly deliver. The
7.ai Engagement Cloud
gives us the unique ability to measure not just handle time and first contact resolution, but
cost per resolved contact
(CPRC)—a more meaningful metric. With our industry-leading
AIVA conversational AI technology
at the heart of every interaction, we help brands significantly increase containment, agent productivity, and overall efficiency. That’s the power of automation that actually works.
Finding the Balance between Self-Service and Live Agents
Listen to Michael DeSalles, Principal Analyst at Frost & Sullivan, discuss how finding the ideal balance between self-service and human agents can substantially boost CSAT and brand loyalty.
Major US financial services organization
Financial services organization enables efficient and effective self-service automation with a modern IVR experience:
Achieved 70% self-service resolution
Driving $1B in service cost savings over 10 years
Automates complex banking journeys and queries
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Leading US consumer technology retailer
Consumer technology retailer facilitated a major shift to ecommerce using 7.ai chatbots plus chat and voice agents:
42% conversion lift and 50% AOV increase with predictive chat
300%+ growth in digital interactions handled via chat
3X more concurrent agents in holiday 2020 than prior year
500,000 chats handled per week
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Top US activewear brand
Activewear brand dramatically improves efficiency with AI-powered automation including messaging, chatbots, and agent assistance:
900,000 interactions handled by AI chatbot annually
Design Services provide customers with time saving techniques for the best user experiences. Our customizable approach alleviates the worry about the performance or user experience. We provide an end-to-end design program that can range from consultation and support to a complete turn key service.