contact center expertise

Contact center expertise.
Built-in conversational AI.
One powerful CCaaS platform.

Why [24] Disruptive Technology of the Year
CCW Excellence Awards

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BPO of the Year awards the provider that redefines the standard for strategic partnership evidenced through world-class service and exemplary efficiency. The winner is evaluated based on their ability to:

  • Train multi-skilled agents that align with the client’s culture
  • Act as a strategic partner to clients
  • Scale operations per client needs, particularly throughout the COVID-19 pandemic
  • Drive performance through key client success metrics
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We help you deliver the experiences your customers want.

The Whole Story

With years of contact center operational experience, and AI built into the very core of our products and solutions, we can help you deliver consistent, simple, and personalized experiences to your customers.

Agent Services BPO Contact Center

Ask us to streamline your contact center. Or ask us to manage it.

If all you need is the most advanced contact center software available, we have it. It’s called [24] Engagement Cloud. But if you also need a partner to manage your contact center for you, we can do that too. In fact, we’re the only CCaaS provider that offers business process outsourcing services.

[24] Engagement Cloud is the only CCaaS platform based on extensive contact center management expertise. And every agent and customer interaction is informed by that expertise and assisted by our conversational AI. With [24] Engagement Cloud, you’ll deliver consistent, easy, personalized conversations across every channel.

BPO Services Our Unique Platform

Experience informs everything we do.
And everything we offer.

Our customers come to us because we’re the only provider with over 20 years of contact center operational experience, learning, and insight. We understand the challenges faced by customer-centric organizations, and we know how to help them get results.

Our customers also realize that we’re the only company that builds AI into every agent and customer interaction. We designed [24] Engagement Cloud from the ground up, incorporating both our advanced AI and our broad contact center knowledge.


Carry on a good conversation. Use AI + human insight.

Conversational AI leadership

Conversational AI leadership

Our years of conversational AI research allows you to comprehend and automate more than 50% of human interactions.

AI/HI blending

AI/HI blending

Combining AI with human agent insights empowers you to accelerate interactions and resolutions.

Omnichannel leadership

Omnichannel leadership

We enable you to build services once, deploy them across voice and messaging channels, and manage interactions that pass from one channel to another.

Operational excellence

Operational excellence

Our 20+ years of contact center operations expertise is encoded into the core of every solution we provide.

Everyone benefits. Agents, customers, and the enterprise.

With [24] in your contact center, everyone gets what they need. Agents effortlessly provide high-quality customer experiences. Customers enjoy self-service capabilities and fast access to resolutions. Marketing capitalizes on innovative new ways to engage with customers. IT achieves its digital transformation goals. And executives grow corporate revenue.


25% Higher Net Promoter Scores

Whether you’re looking to improve your NPS and CSAT rankings on sites like JD Powers and Consumer Reports, our team of experts backed by industry-leading conversational AI, can help you deliver amazing experiences for your customers, by empowering the agents who serve them.

10% Sales Growth

Through operational excellence, and a unique suite of fully integrated applications, [24] can help drive sales growth. From personalizing campaigns, to managing sales interactions in both digital and voice channels, [24] will help you capitalize on every interaction, to build trust, loyalty, retention and revenue.

60% > Service Automation

When done right, automating interactions can dramatically reduce costs, while providing a superior customer experience. With the industry’s best conversational AI technology, [24] regularly drives service automation rates well above 60%, freeing agents to focus on high-value interactions.

Our solutions aren’t just making news. They are making waves.

Disruptive Technology of the Year Industry Recognition

The industry is taking notice of our unique CX solutions. Our technology was voted “Disruptive Technology of the Year” at the 2021 CCW Excellence Awards. We’ve been ranked as a leader in conversational AI by seven top analyst firms. And our list of cusomers is growing by the day.

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